Privacy Policy
Last updated: this document is draft boilerplate pending legal review.
Snyder's Outdoor Solutions ("we", "our", or "us") respects your privacy. This policy describes what information we collect when you interact with our website and services, how we use it, and the choices you have. Because this is draft boilerplate for a small local service business, you should review it with counsel before treating it as your final policy.
Information we collect
We collect information in two primary ways:
- Information you give us. When you request an estimate, call us, or submit a form, we collect your name, phone number, email (if provided), property address or location, and the details of your service request.
- Information collected automatically. When you browse our site, we collect standard analytics information via Google Analytics (through Google Tag Manager) — page views, device type, approximate location based on IP, referral source, and interaction events. We also use Microsoft Clarity to record anonymous session data (heatmaps and interaction patterns) to improve the site.
How we use your information
- To respond to your service request, schedule work, and deliver the services you ask for.
- To communicate with you about your estimate, appointment, or invoice.
- To improve our website, our marketing, and the way we communicate with prospective customers.
- To comply with applicable laws and protect our legal rights.
Who we share it with
We do not sell your personal information. We share information only with:
- Service providers we rely on — for example, our scheduling software (Jobber), our analytics provider (Google), and our session-analytics provider (Microsoft Clarity). These providers are bound by their own privacy obligations and use the data only to provide their services to us.
- Legal and regulatory — if required by law, court order, or legitimate legal process.
Cookies
Our site uses cookies and similar technologies for analytics and tag management purposes. You can disable cookies in your browser settings; some site functionality may be limited as a result.
Data retention
We keep contact and job information for as long as needed to provide and support our services and to comply with applicable legal obligations. Analytics data is retained according to each provider's default retention settings.
Your choices
You can request a copy of the personal information we have about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. Some information may be retained if we're required to keep it by law.
Children's privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. When we do, we'll revise the "last updated" date at the top. Material changes may also be announced on the site itself.
Contact
Questions about this policy can go to our contact page or directly to Snyder's Outdoor Solutions at the phone number listed in our site footer.